About Hira
Hira runs the front line of our operations—handling phone calls, appointment scheduling, and client communications so engineers arrive prepared and customers stay informed. She triages incoming requests, books time slots, confirms addresses, and follows up on quotes and invoices. With calm coordination across the team, Hira keeps calendars tidy, updates our CRM, and makes every interaction clear, friendly, and fast.
Hobbies & Interests
- 📚 Reading
- ✈️ Travelling
- 🌿 Gardening
Core Admin Areas
Phone & Triage
Answering calls, capturing issues, prioritising urgent tickets.
Appointment Scheduling
Calendar booking, rescheduling, route-aware time slots.
Client Communication
ETAs, confirmations, quote follow-ups, post-service check-ins.
Admin & Billing
CRM updates, invoices, deposits, documentation & receipts.
Get in Touch
Prefer the main contact form? Submit a request and select Admin / Scheduling, or email hira@nerds2u.co.uk.